1. Overview
We are committed to delivering your orders in a safe, timely, and efficient manner. This Shipping Policy outlines the terms and conditions related to order processing, shipping methods, delivery timelines, and related responsibilities for all customers placing orders on our website.
2. Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next working day. In case of high order volumes, processing may take slightly longer, and customers will be notified if delays occur.
Before dispatch, all orders undergo quality checks and packaging verification to ensure accuracy and product safety.
3. Shipping Coverage
We offer worldwide shipping to most countries. However, availability may vary depending on courier service limitations, customs restrictions, or regional regulations. If we are unable to ship to your location, you will be notified and refunded if applicable.
4. Delivery Timeframes
Estimated delivery times are as follows:
- Domestic shipping: 2–5 business days
- International shipping: 7–15 business days (may extend up to 20 business days depending on customs clearance and destination country)
Please note that delivery times are estimates and not guaranteed, as delays may occur due to factors beyond our control such as weather conditions, customs inspections, or courier delays.
5. Shipping Charges
Shipping costs are calculated at checkout based on the destination, weight, and size of the order. Any applicable shipping fees will be clearly displayed before payment confirmation.
For international orders, customers are responsible for any customs duties, import taxes, or additional charges imposed by their country’s regulations.
6. Cash on Delivery (COD)
Cash on Delivery is available in selected regions only. COD orders must be paid in full at the time of delivery. Customers are responsible for ensuring availability to receive and pay for the order upon delivery.
If a COD order is refused, not accepted, or returned due to customer unavailability, we reserve the right to restrict future COD access or charge additional shipping fees for re-delivery.
7. Order Tracking
Once your order has been shipped, a tracking number will be provided via email or SMS. Customers can track their shipment through the courier’s official tracking system.
Tracking updates may take 24–48 hours to reflect after dispatch.
8. Shipping Delays
While we strive to meet all estimated delivery timelines, delays may occur due to:
- Customs clearance procedures
- Courier service disruptions
- Weather conditions or natural events
- High seasonal demand
We are not responsible for delays caused by third-party logistics providers or customs authorities.
9. Incorrect Address Responsibility
Customers are responsible for providing accurate shipping details at checkout. We are not liable for orders delayed or lost due to incorrect or incomplete address information. If a package is returned due to an incorrect address, reshipping fees may apply.
10. Lost or Damaged Shipments
If your order arrives damaged or is lost in transit, please contact us within 3–7 days of the expected delivery date. We will work with the courier service to investigate and provide a suitable resolution, which may include replacement or refund depending on the situation.
11. Contact Information
For any shipping-related queries, please contact us at:
[email protected]